Dittofeed integration
Customer data platform for user analytics and tracking. Use Dittofeed from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 3 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Dittofeed
Track Event - AndScreen Event
Zoft + Dittofeed
What Zoft can do with Dittofeed.
- 01Voice agentsA phone agent can use Dittofeed actions such as Track Event and Screen Event during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Dittofeed while it talks to the customer.
- 03WorkflowsUse Dittofeed as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Dittofeed actions on its own, and ask for your approval before it sends or changes anything important.
Actions 3
Things Zoft can do in Dittofeed.
- Track EventTrack an event for a user.
- Screen EventTrack a screen view event.
- Identify UserIdentify a user in Dittofeed.
Setup
Connect Dittofeed in three steps.
- 01ConnectChoose Dittofeed in Connections and enter the account details Dittofeed asks for, such as a store name or token.
- 02Put it to workAdd Dittofeed as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Dittofeed on Zoft, answered.
What can Zoft do with Dittofeed?
Zoft supports 3 actions for Dittofeed. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Dittofeed to Zoft?
Choose Dittofeed in Connections and enter the account details Dittofeed asks for, such as a store name or token.
Can a voice agent or chat agent use Dittofeed?
Yes. Once Dittofeed is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Dittofeed without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.