Front integration

Use Front in Zoft workflows, voice agents, chat agents and AI employees. Use Front from Zoft voice agents, chat agents, workflows and AI employees.

API key
21 actions
5 triggers

Get early access Talk to sales

Starts withNew Comment
ZoftAgent or workflow decides what happens next
Then in FrontSend Reply
AndSend Message

Illustrative flow built from Front’s real triggers and actions.

Zoft + Front

What Zoft can do with Front.

01Voice agentsA phone agent can use Front actions such as Send Reply and Send Message during the call, then hand off to a person when it should.
02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Front while it talks to the customer.
03WorkflowsStart a workflow when “New Comment” happens in Front, or use Front as any step on the canvas.
04AI employeesAn AI employee can find and use Front actions on its own, and ask for your approval before it sends or changes anything important.

Actions 21

Things Zoft can do in Front.

Send ReplySend a reply to a conversation in Front.
Add CommentAdd a comment (internal note) to a conversation in Front.
Create LinkCreate a Link in Front (name, external URL).
Update LinkUpdate the name or external URL of a Link in Front.
Create DraftCreate a draft message in Front.
Find AccountList company accounts and optionally filter by email domain or external ID.
Find ContactLook up a contact by handle (email, phone, etc.) or other identifying field.
Send MessageSend a new message (starts a conversation) with subject, recipients, body, attachments, tags, etc.
Create AccountCreate a new account in Front.
Create ContactCreate a new contact in Front.

Show all 21

Update AccountUpdate an existing account in Front.
Update ContactUpdate an existing contact in Front.
Add Contact HandleAdd a handle (email, phone number, etc.) to an existing Contact.
Create Draft ReplyCreate a draft reply to an existing conversation (subject/quote etc.) without sending immediately.
Find ConversationFind a conversation by search filters such as subject, participants, tags, inbox, etc.
Update ConversationModify conversation properties: status, assignee, inbox, tags, etc.
Add Conversation TagsAdd one or more tags to a conversation.
Remove Contact HandleRemove a handle (email, phone number, etc.) from an existing Contact.
Add Conversation LinksLink external references (URLs) to a conversation.
Remove Conversation LinksRemove external links from a conversation in Front.
Assign/Unassign ConversationAssign a conversation to a teammate or remove assignment.

Triggers 5

Events in Front that can start a workflow.

New CommentFires when a new comment is posted on a conversation in Front.
New Inbound MessageFires when a new message is received in a shared inbox.
New Outbound MessageFires when a message is sent or replied to in Front.
New Tag Added to MessageFires when a tag is applied to a conversation.
New Conversation State ChangeTriggers when a conversation changes to a specified state.

Setup

Connect Front in three steps.

01ConnectChoose Front in Connections and paste an API key from your Front account.
02Put it to workAdd Front as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

See all in Customer support

FAQ

Front on Zoft, answered.

What can Zoft do with Front?

Zoft supports 21 actions and 5 triggers for Front. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Front to Zoft?

Choose Front in Connections and paste an API key from your Front account.

Can a voice agent or chat agent use Front?

Yes. Once Front is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Front without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Front to work in your operation.