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Google My Business integration

Manage your business on Google. Use Google My Business from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withNew Review
  2. ZoftAgent or workflow decides what happens next
  3. Then in Google My BusinessCreate or Update Reply
  4. AndCustom API Call
Illustrative flow built from Google My Business’s real triggers and actions.

Zoft + Google My Business

What Zoft can do with Google My Business.

  • 01Voice agentsA phone agent can use Google My Business actions such as Create or Update Reply and Custom API Call during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Google My Business while it talks to the customer.
  • 03WorkflowsStart a workflow when “New Review” happens in Google My Business, or use Google My Business as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Google My Business actions on its own, and ask for your approval before it sends or changes anything important.

Actions 2

Things Zoft can do in Google My Business.

  • Create or Update ReplyCreate or update a reply to a review if it already exists
  • Custom API CallMake a custom API call to a specific endpoint

Triggers 1

Events in Google My Business that can start a workflow.

  • New ReviewTriggers when there is new review

Setup

Connect Google My Business in three steps.

  1. 01ConnectChoose Google My Business in Connections and approve access in the Google My Business sign-in window. Zoft never sees your password.
  2. 02Put it to workAdd Google My Business as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

Google My Business on Zoft, answered.

What can Zoft do with Google My Business?

Zoft supports 2 actions and 1 trigger for Google My Business. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Google My Business to Zoft?

Choose Google My Business in Connections and approve access in the Google My Business sign-in window. Zoft never sees your password.

Can a voice agent or chat agent use Google My Business?

Yes. Once Google My Business is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Google My Business without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Google My Business to work in your operation.

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