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Google Chat integration

Google Chat is a messaging app that allows you to send and receive messages, create spaces, and more. Use Google Chat from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withNew Message
  2. ZoftAgent or workflow decides what happens next
  3. Then in Google ChatSend a Message
  4. AndAdd a Space Member
Illustrative flow built from Google Chat’s real triggers and actions.

Zoft + Google Chat

What Zoft can do with Google Chat.

  • 01Voice agentsA phone agent can use Google Chat actions such as Send a Message and Add a Space Member during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Google Chat while it talks to the customer.
  • 03WorkflowsStart a workflow when “New Message” happens in Google Chat, or use Google Chat as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Google Chat actions on its own, and ask for your approval before it sends or changes anything important.

Actions 6

Things Zoft can do in Google Chat.

  • Find MemberSearch space member by email
  • Send a MessageSend a message to a space or direct conversation.
  • Search MessagesSearch within Chat for messages matching keywords or filters.
  • Add a Space MemberAdd a user to a Google Chat space.
  • Get Message DetailsRetrieve details of a specific message by ID. Supports both system-generated and custom message IDs.
  • Get Direct Message DetailsRetrieve details of a specific direct message by ID.

Triggers 2

Events in Google Chat that can start a workflow.

  • New MentionTriggers when a new mention is received in Google Chat.
  • New MessageTriggers when a new message is received in Google Chat.

Setup

Connect Google Chat in three steps.

  1. 01ConnectChoose Google Chat in Connections and approve access in the Google Chat sign-in window. Zoft never sees your password.
  2. 02Put it to workAdd Google Chat as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

More communication integrations.

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FAQ

Google Chat on Zoft, answered.

What can Zoft do with Google Chat?

Zoft supports 6 actions and 2 triggers for Google Chat. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Google Chat to Zoft?

Choose Google Chat in Connections and approve access in the Google Chat sign-in window. Zoft never sees your password.

Can a voice agent or chat agent use Google Chat?

Yes. Once Google Chat is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Google Chat without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Google Chat to work in your operation.

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