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Hedy integration

AI-powered meeting intelligence – be the brightest person in the room. Use Hedy from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withSession Ended
  2. ZoftAgent or workflow decides what happens next
  3. Then in HedyCreate Topic
  4. AndCreate Session Context
Illustrative flow built from Hedy’s real triggers and actions.

Zoft + Hedy

What Zoft can do with Hedy.

  • 01Voice agentsA phone agent can use Hedy actions such as Create Topic and Create Session Context during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Hedy while it talks to the customer.
  • 03WorkflowsStart a workflow when “Session Ended” happens in Hedy, or use Hedy as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Hedy actions on its own, and ask for your approval before it sends or changes anything important.

Actions 19

Things Zoft can do in Hedy.

  • Get TodoRetrieve a specific todo by ID.
  • Get TopicRetrieve details for a specific topic.
  • List TodosRetrieve todos assigned to you in Hedy.
  • Get Session ContextRetrieve a specific session context by ID.
  • Get SessionRetrieve a specific session by ID.
  • List TopicsRetrieve all topics from your Hedy workspace.
  • Create TopicCreate a new topic for organizing sessions.
  • Delete TopicDelete a topic.
  • Update TopicUpdate an existing topic.
  • Get HighlightRetrieve a specific highlight by ID.
Show all 19
  • List Session ContextsRetrieve all session contexts.
  • List SessionsRetrieve multiple sessions with optional topic filtering and pagination.
  • Create Session ContextCreate a new session context with AI instructions.
  • Delete Session ContextDelete a session context.
  • Update Session ContextUpdate an existing session context.
  • List HighlightsRetrieve highlights with optional topic filtering and pagination.
  • List Session TodosRetrieve todos generated for a specific session.
  • List Topic SessionsRetrieve sessions associated with a specific topic.
  • List Session HighlightsRetrieve highlights for a specific session.

Triggers 5

Events in Hedy that can start a workflow.

  • Session EndedTriggers when a session is completed in Hedy.
  • Todo ExportedTriggers when a todo item is exported from Hedy.
  • Session CreatedTriggers when a new session is created in Hedy.
  • Session ExportedTriggers when a user manually exports a session via the app. Payload includes exportedAt instead of endTime.
  • Highlight CreatedTriggers when a highlight is created during a session.

Setup

Connect Hedy in three steps.

  1. 01ConnectChoose Hedy in Connections and enter the account details Hedy asks for, such as a store name or token.
  2. 02Put it to workAdd Hedy as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

Hedy on Zoft, answered.

What can Zoft do with Hedy?

Zoft supports 19 actions and 5 triggers for Hedy. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Hedy to Zoft?

Choose Hedy in Connections and enter the account details Hedy asks for, such as a store name or token.

Can a voice agent or chat agent use Hedy?

Yes. Once Hedy is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Hedy without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Hedy to work in your operation.

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