IMAP integration
Receive new email trigger. Use IMAP from Zoft voice agents, chat agents, workflows and AI employees.
- Starts with
New Email - ZoftAgent or workflow decides what happens next
- Then in IMAPDelete Email
- AndCopy Email
Zoft + IMAP
What Zoft can do with IMAP.
- 01Voice agentsA phone agent can use IMAP actions such as Delete Email and Copy Email during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update IMAP while it talks to the customer.
- 03WorkflowsStart a workflow when “New Email” happens in IMAP, or use IMAP as any step on the canvas.
- 04AI employeesAn AI employee can find and use IMAP actions on its own, and ask for your approval before it sends or changes anything important.
Actions 4
Things Zoft can do in IMAP.
- Copy EmailCopy an email to another mailbox
- Move EmailMove an email to another mailbox
- Delete EmailPermanently delete an email
- Mark Email as Read/UnreadSets the read status of an email
Triggers 1
Events in IMAP that can start a workflow.
- New EmailTrigger when a new email is received
Setup
Connect IMAP in three steps.
- 01ConnectChoose IMAP in Connections and enter the account details IMAP asks for, such as a store name or token.
- 02Put it to workAdd IMAP as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
IMAP on Zoft, answered.
What can Zoft do with IMAP?
Zoft supports 4 actions and 1 trigger for IMAP. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect IMAP to Zoft?
Choose IMAP in Connections and enter the account details IMAP asks for, such as a store name or token.
Can a voice agent or chat agent use IMAP?
Yes. Once IMAP is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in IMAP without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.