Jira Cloud integration

Issue tracking and project management. Use Jira Cloud from Zoft voice agents, chat agents, workflows and AI employees.

Account details
17 actions
6 triggers

Get early access Talk to sales

Starts withNew Issue
ZoftAgent or workflow decides what happens next
Then in Jira CloudCreate Issue
AndAdd Issue Comment

Illustrative flow built from Jira Cloud’s real triggers and actions.

Zoft + Jira Cloud

What Zoft can do with Jira Cloud.

01Voice agentsA phone agent can use Jira Cloud actions such as Create Issue and Add Issue Comment during the call, then hand off to a person when it should.
02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Jira Cloud while it talks to the customer.
03WorkflowsStart a workflow when “New Issue” happens in Jira Cloud, or use Jira Cloud as any step on the canvas.
04AI employeesAn AI employee can find and use Jira Cloud actions on its own, and ask for your approval before it sends or changes anything important.

Actions 17

Things Zoft can do in Jira Cloud.

Find UserFinds an existing user.
Get IssueGet issue data.
Link IssuesCreates a link between two issues.
Assign IssueAssigns an issue to a user.
Create IssueCreates a new issue in a project.
Update IssueUpdates an existing issue.
Search IssuesSearch for issues with JQL
Custom API CallMake a custom API call to a specific endpoint
Transition IssueMoves an issue to a new status by executing a workflow transition.
Add Issue CommentAdds a comment to an issue.

Show all 17

List Issue CommentsReturns all comments for an issue.
Add Watcher to IssueAdds a new watcher to an issue.
Add Attachment to IssueAdds an attachment to an issue.
Delete Issue CommentDeletes a comment on a specific issue.
Get Issue AttachmentRetrieves an attachment from an issue.
Markdown to Jira formatConvert Markdown-formatted text to Jira's ADF syntax for use in comments and descriptions etc
Update Issue CommentUpdates a comment to a specific issue.

Triggers 6

Events in Jira Cloud that can start a workflow.

New IssueTriggers when a new issue is created
New CommentFires whenever someone adds a new comment to a Jira issue. Great for getting notified in Slack or Teams, syncing customer replies, or reacting to feedback automatically.
Updated IssueTriggers when an issue is updated
Issue AssignedFires when a Jira issue is assigned to someone. Use it to ping people in Slack/Teams the moment work lands on them, auto-create a to-do when tickets hit your queue, or track hand-offs between teammates.
New Attachment on IssueFires when a file is attached to a Jira issue. Great for auto-saving screenshots to Google Drive, forwarding customer uploads to support tools, or archiving documents in S3.
Updated Issue StatusTriggers when an issue status is updated

Setup

Connect Jira Cloud in three steps.

01ConnectChoose Jira Cloud in Connections and enter the account details Jira Cloud asks for, such as a store name or token.
02Put it to workAdd Jira Cloud as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

See all in Productivity

FAQ

Jira Cloud on Zoft, answered.

What can Zoft do with Jira Cloud?

Zoft supports 17 actions and 6 triggers for Jira Cloud. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Jira Cloud to Zoft?

Choose Jira Cloud in Connections and enter the account details Jira Cloud asks for, such as a store name or token.

Can a voice agent or chat agent use Jira Cloud?

Yes. Once Jira Cloud is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Jira Cloud without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Jira Cloud to work in your operation.