Kommo integration
Use Kommo in Zoft workflows, voice agents, chat agents and AI employees. Use Kommo from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 8 actions
- 4 triggers
- Starts with
New Lead Created - ZoftAgent or workflow decides what happens next
- Then in KommoCreate New Lead
- AndCreate New Contact
Zoft + Kommo
What Zoft can do with Kommo.
- 01Voice agentsA phone agent can use Kommo actions such as Create New Lead and Create New Contact during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Kommo while it talks to the customer.
- 03WorkflowsStart a workflow when “New Lead Created” happens in Kommo, or use Kommo as any step on the canvas.
- 04AI employeesAn AI employee can find and use Kommo actions on its own, and ask for your approval before it sends or changes anything important.
Actions 8
Things Zoft can do in Kommo.
- Find LeadFinds an existing lead.
- Create New LeadCreates a new lead.
- Update LeadUpdate existing lead info.
- Find CompanyFind an existing company.
- Find ContactFinds an existing contact.
- Create New ContactAdd a new contact.
- Update ContactUpdates an existing contact.
- Custom API CallMake a custom API call to a specific endpoint
Triggers 4
Events in Kommo that can start a workflow.
- New Lead CreatedTriggers when a new lead is created.
- New Task CreatedTriggered when a new task is created.
- New Contact AddedTriggers when a new contact is added.
- Lead Status ChangedTriggers when a lead status is changed.
Setup
Connect Kommo in three steps.
- 01ConnectChoose Kommo in Connections and enter the account details Kommo asks for, such as a store name or token.
- 02Put it to workAdd Kommo as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Kommo on Zoft, answered.
What can Zoft do with Kommo?
Zoft supports 8 actions and 4 triggers for Kommo. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Kommo to Zoft?
Choose Kommo in Connections and enter the account details Kommo asks for, such as a store name or token.
Can a voice agent or chat agent use Kommo?
Yes. Once Kommo is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Kommo without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.