KrispCall integration
KrispCall is a cloud telephony system for modern businesses, offering advanced features for high-growth startups and modern enterprises. Use KrispCall from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 4 actions
- 5 triggers
- Starts withNew Call Log
- ZoftAgent or workflow decides what happens next
- Then in KrispCallSend MMS
- AndSend SMS
Zoft + KrispCall
What Zoft can do with KrispCall.
- 01Voice agentsA phone agent can use KrispCall actions such as Send MMS and Send SMS during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update KrispCall while it talks to the customer.
- 03WorkflowsStart a workflow when “New Call Log” happens in KrispCall, or use KrispCall as any step on the canvas.
- 04AI employeesAn AI employee can find and use KrispCall actions on its own, and ask for your approval before it sends or changes anything important.
Actions 4
Things Zoft can do in KrispCall.
- Send MMSSend mms in krispcall.
- Send SMSSend sms in Krispcall.
- Add ContactAdd contact in Krispcall
- Delete ContactsDelete contacts from krispcall.
Triggers 5
Events in KrispCall that can start a workflow.
- New MMS/SMSTrigger when a new MMS/SMS is received.
- New Call LogTrigger when a new call log is recorded.
- New ContactTrigger when a new contact is added.
- New VoicemailTrigger when a new voicemail is received.
- Outbound MMS/SMSTrigger when a new MMS/SMS is sent.
Setup
Connect KrispCall in three steps.
- 01ConnectChoose KrispCall in Connections and enter the account details KrispCall asks for, such as a store name or token.
- 02Put it to workAdd KrispCall as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
KrispCall on Zoft, answered.
What can Zoft do with KrispCall?
Zoft supports 4 actions and 5 triggers for KrispCall. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect KrispCall to Zoft?
Choose KrispCall in Connections and enter the account details KrispCall asks for, such as a store name or token.
Can a voice agent or chat agent use KrispCall?
Yes. Once KrispCall is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in KrispCall without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.