Kudosity integration
Kudosity is a cloud-based SMS platform that enables businesses to send and receive text messages globally. Use Kudosity from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 7 actions
- 3 triggers
- Starts with
Link Hit - ZoftAgent or workflow decides what happens next
- Then in KudositySend SMS
- AndAdd / Update Contact
Zoft + Kudosity
What Zoft can do with Kudosity.
- 01Voice agentsA phone agent can use Kudosity actions such as Send SMS and Add / Update Contact during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Kudosity while it talks to the customer.
- 03WorkflowsStart a workflow when “Link Hit” happens in Kudosity, or use Kudosity as any step on the canvas.
- 04AI employeesAn AI employee can find and use Kudosity actions on its own, and ask for your approval before it sends or changes anything important.
Actions 7
Things Zoft can do in Kudosity.
- Send SMSSend an SMS message via Kudosity
- Cancel SMSCancel a scheduled SMS message in Kudosity
- Get SMS infoRetrieve details for a sent SMS by ID
- Format NumberFormat a phone number to international E.164 format
- Delete ContactRemove a list member from a Kudosity recipient list
- Custom API CallMake a custom API call to a specific endpoint
- Add / Update ContactCreate or update a list member in Kudosity
Triggers 3
Events in Kudosity that can start a workflow.
- Link HitTriggered when a tracked link in a message is clicked
- SMS SentTriggered when an SMS sent
- SMS receivedTriggered when an inbound SMS is received
Setup
Connect Kudosity in three steps.
- 01ConnectChoose Kudosity in Connections and paste an API key from your Kudosity account.
- 02Put it to workAdd Kudosity as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Kudosity on Zoft, answered.
What can Zoft do with Kudosity?
Zoft supports 7 actions and 3 triggers for Kudosity. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Kudosity to Zoft?
Choose Kudosity in Connections and paste an API key from your Kudosity account.
Can a voice agent or chat agent use Kudosity?
Yes. Once Kudosity is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Kudosity without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.