Loops integration

Loops is an email platform for sending beautiful transactional and marketing emails. Manage contacts, trigger automations with events, and send transactional emails from your workflows. Use Loops from Zoft voice agents, chat agents, workflows and AI employees.

API key
6 actions

Get early access Talk to sales

Starts withA call, a chat message or a schedule
ZoftAgent or workflow decides what happens next
Then in LoopsSend Event
AndSend Transactional Email

Illustrative flow built from Loops’s real triggers and actions.

Zoft + Loops

What Zoft can do with Loops.

01Voice agentsA phone agent can use Loops actions such as Send Event and Send Transactional Email during the call, then hand off to a person when it should.
02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Loops while it talks to the customer.
03WorkflowsUse Loops as a step on the workflow canvas, alongside the other apps in your stack.
04AI employeesAn AI employee can find and use Loops actions on its own, and ask for your approval before it sends or changes anything important.

Actions 6

Things Zoft can do in Loops.

Send EventSends an event to Loops for a contact. Events can trigger email automations configured in your Loops dashboard.
Find ContactFinds a contact in Loops by their email address or user ID.
Create ContactCreates a new contact in Loops. Returns an error if a contact with the given email already exists.
Delete ContactPermanently deletes a contact from Loops by their email address or user ID.
Custom API CallMake a custom API call to a specific endpoint
Send Transactional EmailSends a transactional email to a contact using a pre-built template in Loops.

Setup

Connect Loops in three steps.

01ConnectChoose Loops in Connections and paste an API key from your Loops account.
02Put it to workAdd Loops as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

See all in Communication

FAQ

Loops on Zoft, answered.

What can Zoft do with Loops?

Zoft supports 6 actions for Loops. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Loops to Zoft?

Choose Loops in Connections and paste an API key from your Loops account.

Can a voice agent or chat agent use Loops?

Yes. Once Loops is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Loops without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Loops to work in your operation.