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OpenMic AI integration

An AI-powered platform that automates phone calls using advanced language models. Use OpenMic AI from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withNew Post-call Summary
  2. ZoftAgent or workflow decides what happens next
  3. Then in OpenMic AICreate Phone Call
  4. AndFind Bot
Illustrative flow built from OpenMic AI’s real triggers and actions.

Zoft + OpenMic AI

What Zoft can do with OpenMic AI.

  • 01Voice agentsA phone agent can use OpenMic AI actions such as Create Phone Call and Find Bot during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update OpenMic AI while it talks to the customer.
  • 03WorkflowsStart a workflow when “New Post-call Summary” happens in OpenMic AI, or use OpenMic AI as any step on the canvas.
  • 04AI employeesAn AI employee can find and use OpenMic AI actions on its own, and ask for your approval before it sends or changes anything important.

Actions 6

Things Zoft can do in OpenMic AI.

  • Find BotRetrieve details of a specific bot by its UID
  • Get BotsRetrieve all bots with optional filtering and pagination
  • Find CallRetrieve details of a specific call by its ID
  • Get CallsRetrieve all calls with optional filtering and pagination
  • Create Phone CallCreate a new outbound phone call using OpenMic AI
  • Custom API CallMake a custom API call to a specific endpoint

Triggers 1

Events in OpenMic AI that can start a workflow.

  • New Post-call SummaryTrigger when a new call completes with comprehensive call data and analysis

Setup

Connect OpenMic AI in three steps.

  1. 01ConnectChoose OpenMic AI in Connections and paste an API key from your OpenMic AI account.
  2. 02Put it to workAdd OpenMic AI as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

More communication integrations.

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FAQ

OpenMic AI on Zoft, answered.

What can Zoft do with OpenMic AI?

Zoft supports 6 actions and 1 trigger for OpenMic AI. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect OpenMic AI to Zoft?

Choose OpenMic AI in Connections and paste an API key from your OpenMic AI account.

Can a voice agent or chat agent use OpenMic AI?

Yes. Once OpenMic AI is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in OpenMic AI without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put OpenMic AI to work in your operation.

Get early accessTalk to sales