ProvenExpert integration
Collect customer reviews, send survey invitations, and pull rating data from ProvenExpert. Use ProvenExpert from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 6 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in ProvenExpert
Send Survey Invitation Email - AndCreate Survey Invitation URL
Zoft + ProvenExpert
What Zoft can do with ProvenExpert.
- 01Voice agentsA phone agent can use ProvenExpert actions such as Send Survey Invitation Email and Create Survey Invitation URL during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update ProvenExpert while it talks to the customer.
- 03WorkflowsUse ProvenExpert as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use ProvenExpert actions on its own, and ask for your approval before it sends or changes anything important.
Actions 6
Things Zoft can do in ProvenExpert.
- Get ProfileRetrieves the company and contact details of your ProvenExpert profile.
- List SurveysReturns all surveys on your ProvenExpert profile with their codes, names, and share links.
- Custom API CallMake a custom API call to a specific endpoint
- Get Rating SummaryRetrieves the overall rating value and total review count for your ProvenExpert profile.
- Create Survey Invitation URLGenerates a personalised, one-time-use survey link that you can send to a customer.
- Send Survey Invitation EmailSends a survey invitation email through ProvenExpert to a single recipient. A 7-day reminder is sent automatically unless disabled.
Setup
Connect ProvenExpert in three steps.
- 01ConnectChoose ProvenExpert in Connections and enter the account details ProvenExpert asks for, such as a store name or token.
- 02Put it to workAdd ProvenExpert as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
ProvenExpert on Zoft, answered.
What can Zoft do with ProvenExpert?
Zoft supports 6 actions for ProvenExpert. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect ProvenExpert to Zoft?
Choose ProvenExpert in Connections and enter the account details ProvenExpert asks for, such as a store name or token.
Can a voice agent or chat agent use ProvenExpert?
Yes. Once ProvenExpert is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in ProvenExpert without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.