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SimpliRoute integration

Connect with SimpliRoute, the last-mile delivery optimization platform. Manage clients, vehicles, visits, routes, and optimize your delivery operations. Use SimpliRoute from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withA call, a chat message or a schedule
  2. ZoftAgent or workflow decides what happens next
  3. Then in SimpliRouteCreate an empty plan
  4. AndCreate Route
Illustrative flow built from SimpliRoute’s real triggers and actions.

Zoft + SimpliRoute

What Zoft can do with SimpliRoute.

  • 01Voice agentsA phone agent can use SimpliRoute actions such as Create an empty plan and Create Route during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update SimpliRoute while it talks to the customer.
  • 03WorkflowsUse SimpliRoute as a step on the workflow canvas, alongside the other apps in your stack.
  • 04AI employeesAn AI employee can find and use SimpliRoute actions on its own, and ask for your approval before it sends or changes anything important.

Actions 35

Things Zoft can do in SimpliRoute.

  • Get Account DetailsReturns account information of the authenticated user via API token.
  • Get TagsRetrieve the list of tags available in the account.
  • Get UserRetrieve information of a specific user by ID.
  • Get PlansRetrieve the list of saved routing plans (executions).
  • Get RouteRetrieve details of a specific route.
  • Get VisitRetrieve details of a specific visit by ID.
  • Get ZonesRetrieve the list of zones available in the account.
  • Get FleetsRetrieve the list of fleets available in the account.
  • Get RoutesRetrieve the list of existing routes.
  • Get SkillsRetrieve the list of skills available in the account.
Show all 35
  • Get VisitsRetrieve all registered visits. Can be filtered by planned visit date.
  • Create an empty planCreate an empty plan (execution) without routes (reserve a planning day).
  • Get ClientsRetrieves the list of clients associated with the account. Can filter by client key.
  • Get DriversRetrieve the list of drivers registered in the account.
  • Get SellersRetrieve the list of sellers available in the account.
  • Get VehicleRetrieve information of a specific vehicle.
  • Update UserUpdate information of an existing user.
  • Create RouteCreate a new route manually by assigning vehicle, driver and date.
  • Create UserCreate new user/driver in the account.
  • Delete RouteDelete a route by its ID.
  • Delete VisitDelete a visit by its ID.
  • Get VehiclesRetrieve the list of vehicles registered in the account.
  • Update Visit (Complete)Completely update an existing visit with all fields.
  • Create VisitsCreate visits. Multiple visits can be created in a single request.
  • Create ClientsCreate one or multiple new clients in the account.
  • Create VehicleRegister a new vehicle in the account.
  • Delete VehicleDelete a vehicle by its ID.
  • Add Visit ItemsAdd items to an existing visit.
  • Custom API CallMake a custom API call to a specific endpoint
  • Get ObservationsRetrieve the list of observations available in the account.
  • Get Visit DetailGet detailed information about a specific visit.
  • Get vehicles with routes on dateReturns the vehicles that have planned routes on the indicated date.
  • Bulk Delete ClientsDelete multiple clients in a single call.
  • Update Visit (Partial)Partially update fields of an existing visit.
  • Create Client Custom PropertyCreate a new custom attribute for clients.

Setup

Connect SimpliRoute in three steps.

  1. 01ConnectChoose SimpliRoute in Connections and paste an API key from your SimpliRoute account.
  2. 02Put it to workAdd SimpliRoute as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

SimpliRoute on Zoft, answered.

What can Zoft do with SimpliRoute?

Zoft supports 35 actions for SimpliRoute. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect SimpliRoute to Zoft?

Choose SimpliRoute in Connections and paste an API key from your SimpliRoute account.

Can a voice agent or chat agent use SimpliRoute?

Yes. Once SimpliRoute is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in SimpliRoute without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put SimpliRoute to work in your operation.

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