SMTP integration
Send emails using Simple Mail Transfer Protocol. Use SMTP from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 1 action
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in SMTPSend Email
Zoft + SMTP
What Zoft can do with SMTP.
- 01Voice agentsA phone agent can use SMTP actions such as Send Email during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update SMTP while it talks to the customer.
- 03WorkflowsUse SMTP as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use SMTP actions on its own, and ask for your approval before it sends or changes anything important.
Actions 1
Things Zoft can do in SMTP.
- Send EmailSend an email using a custom SMTP server.
Setup
Connect SMTP in three steps.
- 01ConnectChoose SMTP in Connections and enter the account details SMTP asks for, such as a store name or token.
- 02Put it to workAdd SMTP as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
SMTP on Zoft, answered.
What can Zoft do with SMTP?
Zoft supports 1 action for SMTP. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect SMTP to Zoft?
Choose SMTP in Connections and enter the account details SMTP asks for, such as a store name or token.
Can a voice agent or chat agent use SMTP?
Yes. Once SMTP is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in SMTP without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.