Tags integration
Add custom tags to your run for filtration. Use Tags from Zoft voice agents, chat agents, workflows and AI employees.
- No account needed
- 1 action
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in TagsAdd Tag
Zoft + Tags
What Zoft can do with Tags.
- 01Voice agentsA phone agent can use Tags actions such as Add Tag during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Tags while it talks to the customer.
- 03WorkflowsUse Tags as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Tags actions on its own, and ask for your approval before it sends or changes anything important.
Actions 1
Things Zoft can do in Tags.
- Add TagAdd a tag to the current execution
Setup
Connect Tags in three steps.
- 01ConnectTags is built in. There is nothing to connect, so you can use it in a workflow straight away.
- 02Put it to workAdd Tags as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
More core tools integrations.
See all in Core tools
FAQ
Tags on Zoft, answered.
What can Zoft do with Tags?
Zoft supports 1 action for Tags. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Tags to Zoft?
Tags is built in. There is nothing to connect, so you can use it in a workflow straight away.
Can a voice agent or chat agent use Tags?
Yes. Once Tags is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Tags without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.