Vapi integration
AI voice agent platform. Create outbound calls, manage assistants, and retrieve call details. Use Vapi from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 4 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Vapi
Create Call - AndUpdate Assistant
Zoft + Vapi
What Zoft can do with Vapi.
- 01Voice agentsA phone agent can use Vapi actions such as Create Call and Update Assistant during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Vapi while it talks to the customer.
- 03WorkflowsUse Vapi as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Vapi actions on its own, and ask for your approval before it sends or changes anything important.
Actions 4
Things Zoft can do in Vapi.
- Get CallRetrieve the details of a specific call by its ID.
- Create CallCreate an outbound phone call using a Vapi assistant.
- Custom API CallMake a custom API call to a specific endpoint
- Update AssistantUpdate an existing Vapi assistant configuration (name, model, first message, etc.).
Setup
Connect Vapi in three steps.
- 01ConnectChoose Vapi in Connections and paste an API key from your Vapi account.
- 02Put it to workAdd Vapi as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Vapi on Zoft, answered.
What can Zoft do with Vapi?
Zoft supports 4 actions for Vapi. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Vapi to Zoft?
Choose Vapi in Connections and paste an API key from your Vapi account.
Can a voice agent or chat agent use Vapi?
Yes. Once Vapi is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Vapi without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.