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Zoho Mail integration

Zoho Mail is a powerful email service that allows you to manage your email, contacts, and calendars efficiently. Use Zoho Mail from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withNew Email Received
  2. ZoftAgent or workflow decides what happens next
  3. Then in Zoho MailSend Email
  4. AndGet Email Details
Illustrative flow built from Zoho Mail’s real triggers and actions.

Zoft + Zoho Mail

What Zoft can do with Zoho Mail.

  • 01Voice agentsA phone agent can use Zoho Mail actions such as Send Email and Get Email Details during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Zoho Mail while it talks to the customer.
  • 03WorkflowsStart a workflow when “New Email Received” happens in Zoho Mail, or use Zoho Mail as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Zoho Mail actions on its own, and ask for your approval before it sends or changes anything important.

Actions 8

Things Zoft can do in Zoho Mail.

  • Move Email to FolderMoves an email to a different folder.
  • Send EmailSends an email.
  • Archive EmailArchives an email.
  • Custom API CallMake a custom API call to a specific endpoint
  • Unarchive EmailUnarchives an email.
  • Get Email DetailsRetrieves full content and metadata of a specific email.
  • Mark Email as ReadMarks an email as read.
  • Mark Emai as UnreadMarks an email as unread.

Triggers 1

Events in Zoho Mail that can start a workflow.

  • New Email ReceivedTriggers when a new email is received in a specified folder (or inbox).

Setup

Connect Zoho Mail in three steps.

  1. 01ConnectChoose Zoho Mail in Connections and approve access in the Zoho Mail sign-in window. Zoft never sees your password.
  2. 02Put it to workAdd Zoho Mail as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

More communication integrations.

See all in Communication

FAQ

Zoho Mail on Zoft, answered.

What can Zoft do with Zoho Mail?

Zoft supports 8 actions and 1 trigger for Zoho Mail. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Zoho Mail to Zoft?

Choose Zoho Mail in Connections and approve access in the Zoho Mail sign-in window. Zoft never sees your password.

Can a voice agent or chat agent use Zoho Mail?

Yes. Once Zoho Mail is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Zoho Mail without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Zoho Mail to work in your operation.

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