Canny integration

Product feedback management platform. Collect, organize, and prioritize feature requests from your users. Use Canny from Zoft voice agents, chat agents, workflows and AI employees.

API key
5 actions
4 triggers

Get early access Talk to sales

Starts withNew Post
ZoftAgent or workflow decides what happens next
Then in CannyCreate Post
AndCreate Vote

Illustrative flow built from Canny’s real triggers and actions.

Zoft + Canny

What Zoft can do with Canny.

01Voice agentsA phone agent can use Canny actions such as Create Post and Create Vote during the call, then hand off to a person when it should.
02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Canny while it talks to the customer.
03WorkflowsStart a workflow when “New Post” happens in Canny, or use Canny as any step on the canvas.
04AI employeesAn AI employee can find and use Canny actions on its own, and ask for your approval before it sends or changes anything important.

Actions 5

Things Zoft can do in Canny.

List PostsReturns a list of posts for a board, with optional filtering and sorting.
Create PostCreates a new post on a Canny board.
Create VoteCasts a vote on a post on behalf of a user.
Delete VoteRemoves a vote from a post for a given user.
Retrieve PostRetrieves the details of an existing post by its ID.

Triggers 4

Events in Canny that can start a workflow.

New PostTriggers when a new post is created on a Canny board.
New VoteTriggers when a user votes on a post.
New CommentTriggers when a new comment is created on a post.
Post Status ChangedTriggers when a post's status is changed (e.g. open → in progress → complete).

Setup

Connect Canny in three steps.

01ConnectChoose Canny in Connections and paste an API key from your Canny account.
02Put it to workAdd Canny as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

See all in Productivity

FAQ

Canny on Zoft, answered.

What can Zoft do with Canny?

Zoft supports 5 actions and 4 triggers for Canny. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Canny to Zoft?

Choose Canny in Connections and paste an API key from your Canny account.

Can a voice agent or chat agent use Canny?

Yes. Once Canny is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Canny without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Canny to work in your operation.