Okta integration
Use Okta in Zoft workflows, voice agents, chat agents and AI employees. Use Okta from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 10 actions
- 1 trigger
- Starts with
New Event - ZoftAgent or workflow decides what happens next
- Then in OktaCreate User
- AndAdd User to Group
Zoft + Okta
What Zoft can do with Okta.
- 01Voice agentsA phone agent can use Okta actions such as Create User and Add User to Group during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Okta while it talks to the customer.
- 03WorkflowsStart a workflow when “New Event” happens in Okta, or use Okta as any step on the canvas.
- 04AI employeesAn AI employee can find and use Okta actions on its own, and ask for your approval before it sends or changes anything important.
Actions 10
Things Zoft can do in Okta.
- Create UserCreates a user without credentials and sends account creation prompt via email
- Update UserUpdate user profile information
- Suspend UserTemporarily suspend a user in Okta
- Activate UserActivate a previously deactivated or pending user
- Custom API CallMake a custom API call to a specific endpoint
- Deactivate UserDeactivate (disable) a user in Okta
- Add User to GroupAdd a user to a specific Okta group
- Find Group by NameSearch for an Okta group by name
- Find User by EmailLook up an Okta user by their email address
- Remove User from GroupRemove a user from an Okta group
Triggers 1
Events in Okta that can start a workflow.
- New EventFires when a new Okta event is generated
Setup
Connect Okta in three steps.
- 01ConnectChoose Okta in Connections and enter the account details Okta asks for, such as a store name or token.
- 02Put it to workAdd Okta as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Okta on Zoft, answered.
What can Zoft do with Okta?
Zoft supports 10 actions and 1 trigger for Okta. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Okta to Zoft?
Choose Okta in Connections and enter the account details Okta asks for, such as a store name or token.
Can a voice agent or chat agent use Okta?
Yes. Once Okta is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Okta without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.