Sub Flows integration
Trigger and call another sub flow. Use Sub Flows from Zoft voice agents, chat agents, workflows and AI employees.
- Starts withCallable Flow
- ZoftAgent or workflow decides what happens next
- Then in Sub FlowsCall Flow
- AndReturn Response
Zoft + Sub Flows
What Zoft can do with Sub Flows.
- 01Voice agentsA phone agent can use Sub Flows actions such as Call Flow and Return Response during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Sub Flows while it talks to the customer.
- 03WorkflowsStart a workflow when “Callable Flow” happens in Sub Flows, or use Sub Flows as any step on the canvas.
- 04AI employeesAn AI employee can find and use Sub Flows actions on its own, and ask for your approval before it sends or changes anything important.
Actions 2
Things Zoft can do in Sub Flows.
- Call FlowCall a flow that has "Callable Flow" trigger
- Return ResponseReturn response to the original flow
Triggers 1
Events in Sub Flows that can start a workflow.
- Callable FlowWaiting to be triggered from another flow
Setup
Connect Sub Flows in three steps.
- 01ConnectSub Flows is built in. There is nothing to connect, so you can use it in a workflow straight away.
- 02Put it to workAdd Sub Flows as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Sub Flows on Zoft, answered.
What can Zoft do with Sub Flows?
Zoft supports 2 actions and 1 trigger for Sub Flows. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Sub Flows to Zoft?
Sub Flows is built in. There is nothing to connect, so you can use it in a workflow straight away.
Can a voice agent or chat agent use Sub Flows?
Yes. Once Sub Flows is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Sub Flows without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.