Webhook integration
Receive HTTP requests and trigger flows using unique URLs. Use Webhook from Zoft voice agents, chat agents, workflows and AI employees.
- Starts withCatch Webhook
- ZoftAgent or workflow decides what happens next
- Then in WebhookReturn Response
- AndRespond and Wait for Next Webhook
Zoft + Webhook
What Zoft can do with Webhook.
- 01Voice agentsA phone agent can use Webhook actions such as Return Response and Respond and Wait for Next Webhook during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Webhook while it talks to the customer.
- 03WorkflowsStart a workflow when “Catch Webhook” happens in Webhook, or use Webhook as any step on the canvas.
- 04AI employeesAn AI employee can find and use Webhook actions on its own, and ask for your approval before it sends or changes anything important.
Actions 2
Things Zoft can do in Webhook.
- Return Responsereturn a response
- Respond and Wait for Next Webhookreturn a response and wait for the next webhook to resume the flow
Triggers 1
Events in Webhook that can start a workflow.
- Catch WebhookReceive incoming HTTP/webhooks using any HTTP method such as GET, POST, PUT, DELETE, etc.
Setup
Connect Webhook in three steps.
- 01ConnectWebhook is built in. There is nothing to connect, so you can use it in a workflow straight away.
- 02Put it to workAdd Webhook as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Webhook on Zoft, answered.
What can Zoft do with Webhook?
Zoft supports 2 actions and 1 trigger for Webhook. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Webhook to Zoft?
Webhook is built in. There is nothing to connect, so you can use it in a workflow straight away.
Can a voice agent or chat agent use Webhook?
Yes. Once Webhook is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Webhook without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.