Zoho Desk integration
Helpdesk management software. Use Zoho Desk from Zoft voice agents, chat agents, workflows and AI employees.
- Sign in with OAuth
- 4 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Zoho Desk
Create Ticket - AndFind Contact
Zoft + Zoho Desk
What Zoft can do with Zoho Desk.
- 01Voice agentsA phone agent can use Zoho Desk actions such as Create Ticket and Find Contact during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Zoho Desk while it talks to the customer.
- 03WorkflowsUse Zoho Desk as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Zoho Desk actions on its own, and ask for your approval before it sends or changes anything important.
Actions 4
Things Zoft can do in Zoho Desk.
- Find ContactFinds an existing contact by email.
- List tickets.List tickets
- Create TicketCreates a new ticket.
- Custom API CallMake a custom API call to a specific endpoint
Setup
Connect Zoho Desk in three steps.
- 01ConnectChoose Zoho Desk in Connections and approve access in the Zoho Desk sign-in window. Zoft never sees your password.
- 02Put it to workAdd Zoho Desk as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
More customer support integrations.
See all in Customer support
FAQ
Zoho Desk on Zoft, answered.
What can Zoft do with Zoho Desk?
Zoft supports 4 actions for Zoho Desk. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Zoho Desk to Zoft?
Choose Zoho Desk in Connections and approve access in the Zoho Desk sign-in window. Zoft never sees your password.
Can a voice agent or chat agent use Zoho Desk?
Yes. Once Zoho Desk is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Zoho Desk without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.